How to Extract Emails from tawk.to Conversations

Export and import options vary by plan, permissions and product version. Check the platform’s current help documentation if a menu or format differs. Use only contact data you are authorized to process; an extracted address is not proof of marketing consent.

Why Extract from tawk.to Conversations?

tawk.to is a free live chat platform. Conversations contain visitor email addresses collected through pre-chat forms, in-chat messages and offline messages. Each conversation includes the visitor's name, email, location, page history and the full chat transcript.

While the general tawk.to contact export is covered in Extract Emails from tawk.to Contacts, this article focuses on conversation-level exports, which capture email addresses from chat interactions.

How to Export from tawk.to

Exporting chat history

1. Log in to the tawk.to dashboard.
2. Go to Messaging then Chat History.
3. Use filters to narrow by date range, department, agent, tag or status.
4. Click Export to download as CSV.
5. The export includes visitor email addresses from pre-chat forms and chat messages.

Exporting offline messages

1. Go to Messaging then Offline Messages.
2. Filter by date range or status.
3. Export as CSV.
4. Offline messages typically include visitor email addresses since the form requires one.

Exporting ticket data

1. Go to Messaging then Tickets.
2. Filter by status, priority or date.
3. Export as CSV.
4. Tickets include the requester's email address.

Using the tawk.to API

1. Use the REST API to retrieve chat data.
2. Filter by date, department or status.
3. Each chat record includes visitor details including email when provided.
4. Save results as JSON.

How to Extract the Email Addresses

1. Go to bulkemailextractor.com.
2. Select "Text and files."
3. Upload the CSV file from tawk.to. Up to 25 MB per file, 100 MB per batch.
4. Click "Extract emails."
5. Review the results. Duplicates are removed automatically.
6. Download as TXT for a plain list, CSV for a single-column spreadsheet, or CSV with sources.

Working with the Results

Lead follow-up

Extract visitor emails from sales-related chats. Import into a CRM or email marketing platform for follow-up sequences.

Support analysis

Extract emails from support conversations. Use the list for satisfaction surveys or support quality analysis.

Segment by department

Export conversations filtered by department (sales, support, billing). Each department's visitor list serves different follow-up purposes.

Import into CRM

Import chat visitor emails into HubSpot, Salesforce or another CRM for relationship tracking.

Verify addresses

Visitor emails from pre-chat forms are usually valid. Emails typed during chat may have typos. See Best email verification services.

Things to Know

Contact data is not preserved

Email Extractor outputs email addresses only. Names, chat transcripts, locations, page history and other tawk.to fields are not carried over.

Not all visitors provide email

Visitors who skip the pre-chat form or chat without providing their email will not appear in the extracted list.

Agent emails

Chat exports may include agent email addresses alongside visitor emails. Review the extracted list and remove internal email addresses.

tawk.to general exports

For general tawk.to extraction guides, see Extract Emails from tawk.to Contacts.

Related Guides

• Extract Emails from tawk.to Contacts
• Best Live Chat Tools for Collecting Email Addresses
• Best Chat Conversation Features for Email Extraction
• Best Email Verification Services