How to Extract Emails from Crisp Conversations

Export and import options vary by plan, permissions and product version. Check the platform’s current help documentation if a menu or format differs. Use only contact data you are authorized to process; an extracted address is not proof of marketing consent.

Why Extract from Crisp Conversations?

Crisp is a customer messaging platform with live chat, chatbot, email and knowledge base features. Conversations in Crisp capture visitor email addresses when they provide them through the chat widget, chatbot flows or email exchanges.

While the general Crisp contact export is covered in Extract Emails from Crisp Contacts, this article focuses on conversation-level data, which provides context about how and when visitors engaged.

How to Export from Crisp

Exporting contacts

1. Log in to Crisp.
2. Go to Contacts.
3. Use filters to narrow by segment, tag, last message date or other criteria.
4. Export the filtered contacts as CSV.

Using segments

1. Go to Contacts then Segments.
2. Create or select a segment based on conversation activity, tags or contact properties.
3. Export the segment as CSV.

Using the Crisp API

1. Use the /v1/website/{website_id}/conversations endpoint to list conversations.
2. Each conversation includes the visitor's email address if provided.
3. Filter by date range or state (pending, unresolved, resolved).
4. Save results as JSON.

Using integrations

Crisp integrates with HubSpot, Salesforce, Pipedrive, Zapier and other tools. If configured, conversation data and contact emails flow to connected platforms. Export from there.

How to Extract the Email Addresses

1. Go to bulkemailextractor.com.
2. Select "Text and files."
3. Upload the CSV or JSON file from Crisp. Up to 25 MB per file, 100 MB per batch.
4. Click "Extract emails."
5. Review the results. Duplicates are removed automatically.
6. Download as TXT for a plain list, CSV for a single-column spreadsheet, or CSV with sources.

Working with the Results

Lead follow-up

Conversation participants who provided their email are warm leads. Import into a CRM or email marketing platform for follow-up sequences.

Segment by conversation state

Export conversations filtered by state (resolved vs. unresolved). Extract emails from each for targeted campaigns.

Support vs. sales conversations

Tag conversations as "sales" or "support" in Crisp. Export contacts by tag to build separate lists for different teams.

Import into CRM

Add Crisp conversation contacts to HubSpot, Salesforce or another CRM for relationship tracking.

Verify addresses

Email addresses collected through chat may include typos or fake entries. Verify the list before sending campaigns. See Best email verification services.

Things to Know

Contact data is not preserved

Email Extractor outputs email addresses only. Names, companies, conversation transcripts, tags and other Crisp fields are not carried over.

Not all visitors provide emails

Only visitors who provide their email during a conversation are captured. Anonymous visitors who do not share their email are not in the export.

One contact, many conversations

A visitor may have multiple conversations. Email Extractor deduplicates automatically.

Team member emails

Conversation exports may include team member email addresses alongside visitor emails.

Crisp contacts export

For the general Crisp contact extraction guide, see Extract Emails from Crisp Contacts.

Related Guides

• Extract Emails from Crisp Contacts
• Extract Emails from Drift Conversations
• Best Live Chat Tools for Collecting Email Addresses
• Best Email Verification Services