How to Extract Emails from Drift Conversations

Export and import options vary by plan, permissions and product version. Check the platform’s current help documentation if a menu or format differs. Use only contact data you are authorized to process; an extracted address is not proof of marketing consent.

Why Extract from Drift Conversations?

Drift is a conversational marketing and sales platform that captures leads through chatbots, live chat and meeting scheduling on your website. Conversations in Drift capture visitor email addresses when they provide them during chat interactions, through email capture forms in chatbots, or by booking meetings.

While the general Drift contact export is covered in Extract Emails from Drift Contacts, this article focuses on conversation-level data, which provides context about how and when visitors engaged.

How to Export from Drift

Exporting conversations

1. Log in to Drift.
2. Go to Conversations.
3. Filter by date range, conversation type (chat, email), status (open, closed), team member or other criteria.
4. Use the export option to download conversation data as CSV (availability depends on your plan).

Exporting contacts

1. Go to Contacts in Drift.
2. Filter by criteria (lead score, company, engagement level).
3. Export as CSV.

Using the Drift API

1. Use the /v2/conversations endpoint to list conversations.
2. Each conversation includes contact details with email addresses.
3. Filter by date range or status.
4. Save results as CSV or JSON.

Using integrations

Drift integrates with HubSpot, Salesforce, Marketo, Zapier and other tools. If configured, conversation data and contact emails flow to connected platforms automatically. Export from there.

How to Extract the Email Addresses

1. Go to bulkemailextractor.com.
2. Select "Text and files."
3. Upload the CSV or JSON file from Drift. Up to 25 MB per file, 100 MB per batch.
4. Click "Extract emails."
5. Review the results. Duplicates are removed automatically.
6. Download as TXT for a plain list, CSV for a single-column spreadsheet, or CSV with sources.

Working with the Results

Lead follow-up

Conversation participants who provided their email are warm leads. Import their emails into a CRM or email marketing platform for follow-up sequences.

Segment by conversation type

Export conversations filtered by type (chatbot vs. live chat vs. email) or by the playbook that captured them. Extract emails from each for targeted campaigns.

Meeting bookers

Export contacts who booked meetings through Drift for a separate follow-up track.

Import into CRM

Add Drift conversation contacts to HubSpot, Salesforce or another CRM for relationship tracking.

Verify addresses

Email addresses collected through chat may include typos or fake entries. Verify the list before sending campaigns. See Best email verification services.

Things to Know

Contact data is not preserved

Email Extractor outputs email addresses only. Names, companies, conversation transcripts, lead scores and other Drift fields are not carried over.

Not all visitors provide emails

Only visitors who provide their email during a conversation are captured. Anonymous visitors who do not share their email are not in the export.

One contact, many conversations

A visitor may have multiple conversations. Email Extractor deduplicates automatically.

Team member emails

Conversation exports may include team member email addresses alongside visitor emails.

Drift contacts export

For the general Drift contact extraction guide, see Extract Emails from Drift Contacts.

Related Guides

• Extract Emails from Drift Contacts
• Extract Emails from Intercom Conversations
• Best Live Chat Tools for Collecting Email Addresses
• Best Email Verification Services