How to Extract Emails from Drift Contacts
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Export and import options vary by plan, permissions and product version. Check the platform’s current help documentation if a menu or format differs. Use only contact data you are authorized to process; an extracted address is not proof of marketing consent.
Why Extract from Drift?
Drift (now part of Salesloft) is a conversational marketing and sales platform. It provides AI-powered chatbots, live chat, meeting scheduling through chat, email marketing, account-based marketing features and buyer intent data. B2B companies use Drift to engage website visitors in real-time conversations, qualify leads through chatbots and book meetings for sales teams.
Drift stores contacts who have interacted with chatbots, provided their email through conversation, booked meetings or been identified through integrations. Extracting email addresses from Drift data is useful for consolidating lead data, importing into a CRM or marketing platform, deduplicating against other sources or creating a backup.
How to Export from Drift
Exporting contacts
- Log in to Drift.
- Go to Contacts.
- Filter contacts by segment, conversation type, date or other criteria.
- Export the filtered contacts as a CSV file.
- The CSV includes email, name, company, conversation data and other fields.
Exporting from reports
Drift reporting features include conversation data and lead data. Reports that include contact email addresses can be exported.
CRM integration
Drift integrates with Salesforce, HubSpot and other CRMs. If integration is active, contacts may already be in your CRM. Export from the CRM if that is easier.
How to Extract the Email Addresses
- Go to bulkemailextractor.com.
- Select "Text and files."
- Upload the CSV file(s) exported from Drift. Up to 25 MB per file, 100 MB per batch.
- Click "Extract emails."
- Review the results. Duplicates are removed automatically.
- Download as TXT for a plain list, CSV for a single-column spreadsheet, or CSV with sources.
Working with the Results
Import into a marketing platform
Drift focuses on conversational marketing. For traditional email campaigns and newsletters, import the extracted list into Mailchimp, ActiveCampaign or another email marketing platform.
Consolidate with other lead sources
If you capture leads through Drift chatbots, website forms, landing pages and other tools, upload all exports together. Deduplication shows your total unique lead count.
Migration
If your organisation is moving from Drift to another conversational platform, the extracted email list helps identify contacts to migrate.
Verify addresses
Contacts who provided their email during a chat conversation may have typed it quickly. Typos and invalid addresses are possible. Running the extracted list through a verification service before outreach is recommended. See Best email verification services.
Things to Know
Contact data is not preserved
Email Extractor outputs email addresses only. Names, companies, conversation history, meeting bookings, bot interaction data and other fields from the Drift export are not carried over.
Salesloft acquisition
Drift was acquired by Salesloft. The conversational marketing features are being integrated into Salesloft's platform. If you use both Drift and Salesloft, contacts may overlap.
Chatbot-captured emails
Drift chatbots can ask visitors for their email address as part of the conversation flow. These emails are stored as contacts in Drift.
Anonymous visitors
Some Drift visitors interact with the chatbot without providing an email. These anonymous contacts have no email and will not appear in extraction results.
Meeting bookings
Drift allows booking meetings directly through the chat widget. Meeting bookings capture email addresses. These are stored as contacts.
Conversational landing pages
Drift offers conversational landing pages that replace traditional forms with chatbot-driven interactions. Leads captured through these pages appear in the contacts section.
Email features
Drift includes email marketing features (sequences, newsletters). Contacts used in email campaigns are part of the same contact database.
