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Intercom vs Drift vs Crisp: Live Chat, Chatbot and Conversational Marketing Platform Comparison By Email Extractor Published October 10, 2026 6 min read
Intercom Drift Crisp live chat chatbot
On this page
Aspect
Intercom
Drift (Salesloft)
Crisp
Parent company
Intercom (independent)
Salesloft (acquired Drift 2024)
Crisp (independent, France-based)
Primary strength
Customer messaging platform (support + marketing + product)
Conversational marketing and sales (B2B focused)
Affordable multichannel messaging (chat, email, social)
Best for
SaaS companies needing unified customer communication across support, marketing and product
B2B companies wanting to convert website visitors into sales meetings
Small to mid-size businesses wanting affordable live chat with multichannel support
Market position
Market leader in customer messaging; used by 25K+ businesses
Leader in conversational marketing for B2B sales
Growing alternative for cost-conscious teams
Starting price
$29/seat/month (Essential)
Contact sales (Salesloft platform)
Free (Basic); $25/month per workspace (Pro)
Feature Comparison
Live chat and messaging
Feature
Intercom
Drift
Crisp
Website live chat
Yes
Yes
Yes
Mobile app chat (iOS, Android)
Yes (SDK)
Yes (SDK)
Yes (SDK)
In-app messaging
Yes (product tours, tooltips, banners)
Limited
Yes
Team inbox
Yes (shared inbox; assignment; notes)
Yes (conversation routing)
Yes (shared inbox)
Visitor intelligence (who is on site)
Yes (company, page, behaviour)
Yes (Clearbit enrichment; 6sense integration)
Yes (basic visitor info)
Canned responses / saved replies
Yes
Yes
Yes
Conversation routing
Yes (rules, round-robin, workload)
Yes (ABM routing; sales rep assignment)
Yes (basic routing rules)
Multilingual
Yes (40+ languages)
Yes (limited languages)
Yes (multilingual widget; translation)
Video / audio chat
No (text-based)
Yes (video calling from chat)
Yes (video calling from chat)
Screen sharing / co-browsing
No
Yes
Yes (co-browsing; MagicBrowse)
Chatbots and automation
Feature
Intercom
Drift
Crisp
No-code chatbot builder
Yes (visual flow builder; Fin AI)
Yes (visual playbook builder)
Yes (bot scenarios)
AI-powered chatbot
Yes (Fin AI: answers from help centre; custom training)
Yes (AI chatbot with GPT integration)
Yes (AI bot; limited on lower plans)
Lead qualification bot
Yes (custom qualification flows)
Yes (primary use case; meeting booking)
Yes (basic qualification)
Meeting scheduling from chat
Yes (calendar integration)
Yes (primary feature; Salesloft calendar)
Yes (calendar integration)
Automated email follow-up
Yes (outbound messaging; series)
Yes (email sequences after chat)
Yes (basic email automation)
Custom bot triggers
Yes (URL, behaviour, user attributes)
Yes (page, company size, intent)
Yes (URL, events)
ABM (account-based) routing
Yes (basic company matching)
Yes (primary strength; 6sense, Demandbase integration)
No
Help desk and support
Feature
Intercom
Drift
Crisp
Ticketing system
Yes (built-in; SLA management)
No (sales-focused)
Yes (basic ticketing)
Help centre / knowledge base
Yes (built-in; searchable; customisable)
No
Yes (built-in knowledge base)
AI-powered support (answer from docs)
Yes (Fin AI; resolves from help centre articles)
No
Yes (limited)
SLA management
Yes (response time; resolution time)
No
No
Customer satisfaction surveys (CSAT)
Yes (built-in)
No
Yes
Support reporting and analytics
Yes (detailed; team performance; resolution time)
Basic conversation metrics
Yes (basic reporting)
Marketing and lead generation
Feature
Intercom
Drift
Crisp
Email marketing
Yes (built-in email campaigns)
Yes (email sequences; Salesloft integration)
Yes (email campaigns)
Product tours
Yes (built-in; no-code)
No
No
Push notifications
Yes (mobile push)
No
Yes (mobile push)
Banner messages
Yes (in-app banners)
No
No
Custom data and events
Yes (custom attributes; events)
Yes (via integrations)
Yes (custom data; events)
Segmentation
Yes (advanced; behavioural + attribute)
Yes (company-level; ABM)
Yes (basic segmentation)
A/B testing
Yes (message A/B testing)
Yes (playbook A/B testing)
No
Integrations
Feature
Intercom
Drift
Crisp
CRM integrations
Salesforce, HubSpot, Pipedrive
Salesforce, HubSpot (deepest via Salesloft)
Salesforce, HubSpot, Pipedrive, Zoho
Slack integration
Yes
Yes
Yes
Zapier / Make
Yes
Yes
Yes
API
Yes (REST API; webhooks)
Yes (REST API)
Yes (REST API; webhooks)
Shopify / ecommerce
Yes (Shopify app)
No (B2B focused)
Yes (Shopify, WooCommerce, Magento)
Social media channels
Yes (WhatsApp, Instagram, Facebook)
No
Yes (WhatsApp, Instagram, Facebook, Twitter, Telegram, Line)
Pricing Comparison
Plan
Intercom
Drift
Crisp
Free / basic
No free plan
No free plan (Salesloft pricing)
Free (2 seats; live chat; basic inbox)
Entry
$29/seat/month (Essential)
Contact Salesloft for pricing
$25/month per workspace (Pro: 4 seats included)
Mid-tier
$85/seat/month (Advanced)
Contact Salesloft for pricing
$95/month per workspace (Unlimited: 20 seats)
Enterprise
$132/seat/month (Expert)
Contact Salesloft (custom)
Custom pricing
AI add-on
$0.99/resolution (Fin AI; pay per resolved conversation)
Included in higher tiers
Included in Unlimited
Email marketing
Included
Included (limited)
Included
Cost at various team sizes (monthly, mid-tier)
Team size
Intercom (Advanced)
Drift
Crisp (Unlimited)
2 agents
$170/month
Contact sales
$95/month (4 seats included)
5 agents
$425/month
Contact sales
$95/month (up to 20 seats)
10 agents
$850/month
Contact sales
$95/month (up to 20 seats)
20 agents
$1,700/month
Contact sales
$95/month (up to 20 seats)
Use Case Recommendations
If you need...
Best choice
Why
All-in-one customer messaging (support + marketing + product)
Intercom
Most comprehensive platform; help desk + messaging + product tours
B2B conversational marketing (visitor to meeting)
Drift
Purpose-built for B2B sales conversion; ABM routing; Salesloft integration
Affordable live chat for small team
Crisp
Free plan; $95/month for up to 20 seats (Unlimited plan)
AI-powered customer support
Intercom (Fin AI)
Most advanced AI support; resolves from help centre; trains on custom data
Multichannel messaging (chat + social + email)
Crisp
WhatsApp, Instagram, Facebook, Telegram, email, chat in one inbox
Video / screen sharing in chat
Drift or Crisp
Both offer video calling and screen sharing from chat
Ecommerce support
Intercom or Crisp
Both have Shopify integrations; Crisp adds WooCommerce, Magento
Lowest cost for growing team
Crisp
Flat pricing per workspace, not per seat (up to 20 seats for $95/month)
Enterprise sales with ABM
Drift
6sense / Demandbase integration; account-based routing; Salesloft pipeline
All three platforms collect visitor email addresses through chat interactions, bot flows and lead capture forms. When consolidating email data from Intercom contact exports (CSV), Drift conversation exports, Crisp contact exports, alongside email data from CRM exports, form submissions, event registrations and other marketing channels, upload the files to Email Extractor to extract and deduplicate email addresses across all sources. Visitors who chat on your website and also fill out a form, attend a webinar or download content appear in multiple systems, so deduplication ensures each person receives one set of follow-up communications and your contact count reflects unique individuals, not duplicates across platforms.
Extract emails
