How to Extract Emails from Tidio Contacts
On this page
Export and import options vary by plan, permissions and product version. Check the platform’s current help documentation if a menu or format differs. Use only contact data you are authorized to process; an extracted address is not proof of marketing consent.
Why Extract from Tidio?
Tidio is a live chat and chatbot platform for small businesses and ecommerce stores. It combines live chat, AI chatbots (Lyro AI), email marketing, visitor tracking and a shared inbox. Tidio is popular among Shopify, WordPress and WooCommerce users who want an affordable way to engage website visitors and capture leads.
Tidio stores contacts who have interacted with chat, provided their email through a chatbot flow, subscribed through a Tidio email form or been added manually. Extracting email addresses from Tidio data is useful for importing into a dedicated email marketing platform, consolidating leads across tools, deduplicating against other sources or creating a backup.
How to Export from Tidio
Exporting contacts
- Log in to Tidio.
- Go to Contacts.
- Filter contacts by tag, source, date or other criteria if needed.
- Click Export to download contacts as a CSV file.
- The CSV includes email, name, tags, source, last seen date and other fields.
Exporting from conversations
Tidio stores conversation history. Conversation exports may include visitor email addresses alongside chat transcripts.
How to Extract the Email Addresses
- Go to bulkemailextractor.com.
- Select "Text and files."
- Upload the CSV file(s) exported from Tidio. Up to 25 MB per file, 100 MB per batch.
- Click "Extract emails."
- Review the results. Duplicates are removed automatically.
- Download as TXT for a plain list, CSV for a single-column spreadsheet, or CSV with sources.
Working with the Results
Import into an email marketing platform
Tidio includes basic email marketing features, but for advanced campaigns (automation sequences, detailed segmentation, A/B testing), import the extracted list into Mailchimp, ActiveCampaign, MailerLite or another dedicated platform.
Consolidate with ecommerce data
If you use Tidio on a Shopify or WooCommerce store, extract contacts from Tidio and compare against your store's customer list. Visitors who chatted but did not purchase may be in Tidio but not in your ecommerce platform.
Verify addresses
Chatbot-captured email addresses can contain typos. Running the extracted list through a verification service ensures accuracy. See Best email verification services.
Things to Know
Contact data is not preserved
Email Extractor outputs email addresses only. Names, tags, conversation history, source, visitor data and other fields from the Tidio export are not carried over.
Chatbot lead capture
Tidio chatbots can be configured to ask visitors for their email as part of the conversation flow. These captured emails create contact records in Tidio.
Anonymous visitors
Visitors who interact with the chat without providing an email remain anonymous. They will not appear in extraction results.
Pre-chat forms
Tidio can display a pre-chat form asking for name and email before a live chat begins. This is a primary source of email collection.
Lyro AI
Lyro is Tidio's AI chatbot that answers customer questions using your knowledge base content. It can also capture email addresses during conversations.
Ecommerce integrations
Tidio integrates with Shopify, WooCommerce, BigCommerce and other ecommerce platforms. Customer data from these integrations may overlap with Tidio contacts.
Email marketing in Tidio
Tidio offers email marketing features (newsletters, campaigns). Contacts used in these campaigns are part of the same contact database.
