How to Extract Emails from LiveChat Conversations

Export and import options vary by plan, permissions and product version. Check the platform’s current help documentation if a menu or format differs. Use only contact data you are authorized to process; an extracted address is not proof of marketing consent.

Why Extract from LiveChat Conversations?

LiveChat is a customer service and sales platform with live chat, chatbot and help desk features. Conversations capture visitor email addresses through pre-chat surveys, chatbot forms and direct exchanges during the chat.

While the general LiveChat contact export is covered in Extract Emails from LiveChat Contacts, this article focuses on conversation-level data, which provides context about how and when visitors engaged.

How to Export from LiveChat

Exporting chat archives

1. Log in to LiveChat.
2. Go to Archives.
3. Use filters to narrow by date range, agent, tag, group, rating or other criteria.
4. Click Export to download as CSV.
5. The export includes visitor email (if provided), name, chat duration and other details.

Using tags

1. Apply tags to chats in LiveChat (e.
2. Go to Archives and filter by the relevant tag.
3. Export the filtered chats as CSV.

Exporting customer data

1. Go to Customers.
2. Filter by segment, last visit date or other criteria.
3. Export as CSV.

Using the LiveChat API

1. Use the /v3.5/agent/action/list_archives endpoint.
2. Each archive includes visitor details with email if provided.
3. Filter by date range, agent or tags.
4. Save results as JSON.

Using integrations

LiveChat integrates with HubSpot, Salesforce, Mailchimp, Google Analytics, Zapier and other tools. If configured, chat data and contact emails flow to connected platforms. Export from there.

How to Extract the Email Addresses

1. Go to bulkemailextractor.com.
2. Select "Text and files."
3. Upload the CSV or JSON file from LiveChat. Up to 25 MB per file, 100 MB per batch.
4. Click "Extract emails."
5. Review the results. Duplicates are removed automatically.
6. Download as TXT for a plain list, CSV for a single-column spreadsheet, or CSV with sources.

Working with the Results

Lead follow-up

Chat visitors who provided their email are warm leads. Import into a CRM or email marketing platform for follow-up sequences.

Segment by chat tag

Export chats filtered by tag (sales, support, pricing). Extract emails from each for targeted campaigns.

Pre-chat survey contacts

LiveChat pre-chat surveys collect email addresses before the conversation starts. These contacts are suitable for follow-up.

Import into CRM

Add LiveChat conversation contacts to HubSpot, Salesforce or another CRM for relationship tracking.

Verify addresses

Email addresses collected through chat may include typos or fake entries. Verify the list before sending campaigns. See Best email verification services.

Things to Know

Contact data is not preserved

Email Extractor outputs email addresses only. Names, chat transcripts, tags, ratings, agent assignments and other LiveChat fields are not carried over.

Not all visitors provide emails

Only visitors who provide their email through the pre-chat survey or during the conversation are captured.

One visitor, many chats

A visitor may have multiple chat sessions. Email Extractor deduplicates automatically.

Agent emails

Chat exports may include agent email addresses alongside visitor emails.

LiveChat contacts export

For the general LiveChat contact extraction guide, see Extract Emails from LiveChat Contacts.

Related Guides

• Extract Emails from LiveChat Contacts
• Extract Emails from Tidio Conversations
• Best Live Chat Tools for Collecting Email Addresses
• Best Email Verification Services