How to Extract Emails from Olark Conversations

Export and import options vary by plan, permissions and product version. Check the platform’s current help documentation if a menu or format differs. Use only contact data you are authorized to process; an extracted address is not proof of marketing consent.

Why Extract from Olark Conversations?

Olark is a live chat platform for sales and support. Conversations contain visitor email addresses collected through pre-chat surveys, in-chat messages and offline messages. Each conversation includes the visitor's name, email, location, browser details and the full chat transcript.

While the general Olark contact export is covered in Extract Emails from Olark Contacts, this article focuses on conversation-level exports, which capture email addresses from individual chat interactions.

How to Export from Olark

Exporting transcripts

1. Log in to Olark.
2. Go to Transcripts.
3. Use filters to narrow by date range, operator, tag or visitor details.
4. Click Export to download as CSV.
5. The export includes visitor email addresses when provided.

Filtering by tag

1. Go to Transcripts.
2. Filter by a specific tag (e.
3. Export the filtered transcripts.

Using email-based search

1. Go to Transcripts.
2. Search for specific email domains or patterns.
3. Export matching conversations.

Using the Olark API

1. Use the REST API to retrieve transcript data.
2. Filter by date, operator or visitor email.
3. Each transcript includes visitor details.
4. Save results as JSON.

Exporting via CRM integrations

Olark integrates with HubSpot, Salesforce, Slack, Zendesk and other tools. If configured, chat data flows to connected platforms. Export from there for conversation-specific lists.

How to Extract the Email Addresses

1. Go to bulkemailextractor.com.
2. Select "Text and files."
3. Upload the CSV file from Olark. Up to 25 MB per file, 100 MB per batch.
4. Click "Extract emails."
5. Review the results. Duplicates are removed automatically.
6. Download as TXT for a plain list, CSV for a single-column spreadsheet, or CSV with sources.

Working with the Results

Sales follow-up

Extract visitor emails from sales-tagged chats. Import into a CRM for pipeline tracking and follow-up.

Support quality

Extract emails from support conversations for satisfaction surveys or follow-up support.

Tag-based segmentation

Export conversations by tag. Each tag group (sales, support, product feedback) produces a targeted list.

Import into CRM

Import chat visitor emails into HubSpot, Salesforce or another CRM for relationship tracking.

Verify addresses

Visitor emails from pre-chat surveys are usually valid. Emails typed during chat may have typos. See Best email verification services.

Things to Know

Contact data is not preserved

Email Extractor outputs email addresses only. Names, chat transcripts, tags, locations and other Olark fields are not carried over.

Not all visitors provide email

Visitors who skip the pre-chat survey or chat anonymously will not have email addresses in the export.

Operator emails

Transcript exports may include operator email addresses alongside visitor emails. Review the extracted list and remove internal email addresses.

Olark general exports

For the general Olark extraction guide, see Extract Emails from Olark Contacts.

Related Guides

• Extract Emails from Olark Contacts
• Best Live Chat Tools for Collecting Email Addresses
• Best Chat Conversation Features for Email Extraction
• Best Email Verification Services